Enviar template em massa (Bulk Send)

curl --request POST \
  --url https://api.nuvia.ai/v1/messages/send-bulk-template \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: multipart/form-data' \
  --form 'inboxId=<string>' \
  --form 'templateName=<string>' \
  --form languageCode=pt_BR \
  --form 'components={
  "index": "<string>",
  "parameters": [
    {
      "image": {
        "link": "<string>",
        "id": "<string>"
      },
      "document": {
        "link": "<string>",
        "filename": "<string>"
      },
      "video": {
        "link": "<string>"
      },
      "text": "<string>",
      "value": "<string>",
      "link": "<string>",
      "imageUrl": "<string>",
      "imageId": "<string>",
      "documentUrl": "<string>",
      "documentFilename": "<string>",
      "videoUrl": "<string>",
      "currencyCode": "<string>",
      "currencyAmount": 123,
      "dateTime": "<string>",
      "payload": "<string>",
      "parameter_name": "<string>",
      "variable_ref": "<string>"
    }
  ]
}' \
  --form 'contacts={
  "name": "<string>",
  "phone": "<string>"
}' \
  --form who_will_answer=AGENT \
  --form 'agentToActivate=<string>'

import requests

url = "https://api.nuvia.ai/v1/messages/send-bulk-template"

payload = "-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"inboxId\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"templateName\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"languageCode\"\r\n\r\npt_BR\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"components\"\r\n\r\n{\r\n  \"index\": \"<string>\",\r\n  \"parameters\": [\r\n    {\r\n      \"image\": {\r\n        \"link\": \"<string>\",\r\n        \"id\": \"<string>\"\r\n      },\r\n      \"document\": {\r\n        \"link\": \"<string>\",\r\n        \"filename\": \"<string>\"\r\n      },\r\n      \"video\": {\r\n        \"link\": \"<string>\"\r\n      },\r\n      \"text\": \"<string>\",\r\n      \"value\": \"<string>\",\r\n      \"link\": \"<string>\",\r\n      \"imageUrl\": \"<string>\",\r\n      \"imageId\": \"<string>\",\r\n      \"documentUrl\": \"<string>\",\r\n      \"documentFilename\": \"<string>\",\r\n      \"videoUrl\": \"<string>\",\r\n      \"currencyCode\": \"<string>\",\r\n      \"currencyAmount\": 123,\r\n      \"dateTime\": \"<string>\",\r\n      \"payload\": \"<string>\",\r\n      \"parameter_name\": \"<string>\",\r\n      \"variable_ref\": \"<string>\"\r\n    }\r\n  ]\r\n}\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"contacts\"\r\n\r\n{\r\n  \"name\": \"<string>\",\r\n  \"phone\": \"<string>\"\r\n}\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"who_will_answer\"\r\n\r\nAGENT\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"agentToActivate\"\r\n\r\n<string>\r\n-----011000010111000001101001--"
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "multipart/form-data"
}

response = requests.post(url, data=payload, headers=headers)

print(response.text)

const form = new FormData();
form.append('inboxId', '<string>');
form.append('templateName', '<string>');
form.append('languageCode', 'pt_BR');
form.append('components', '{
  "index": "<string>",
  "parameters": [
    {
      "image": {
        "link": "<string>",
        "id": "<string>"
      },
      "document": {
        "link": "<string>",
        "filename": "<string>"
      },
      "video": {
        "link": "<string>"
      },
      "text": "<string>",
      "value": "<string>",
      "link": "<string>",
      "imageUrl": "<string>",
      "imageId": "<string>",
      "documentUrl": "<string>",
      "documentFilename": "<string>",
      "videoUrl": "<string>",
      "currencyCode": "<string>",
      "currencyAmount": 123,
      "dateTime": "<string>",
      "payload": "<string>",
      "parameter_name": "<string>",
      "variable_ref": "<string>"
    }
  ]
}');
form.append('contacts', '{
  "name": "<string>",
  "phone": "<string>"
}');
form.append('who_will_answer', 'AGENT');
form.append('agentToActivate', '<string>');

const options = {method: 'POST', headers: {Authorization: 'Bearer <token>'}};

options.body = form;

fetch('https://api.nuvia.ai/v1/messages/send-bulk-template', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.nuvia.ai/v1/messages/send-bulk-template",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => "-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"inboxId\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"templateName\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"languageCode\"\r\n\r\npt_BR\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"components\"\r\n\r\n{\r\n  \"index\": \"<string>\",\r\n  \"parameters\": [\r\n    {\r\n      \"image\": {\r\n        \"link\": \"<string>\",\r\n        \"id\": \"<string>\"\r\n      },\r\n      \"document\": {\r\n        \"link\": \"<string>\",\r\n        \"filename\": \"<string>\"\r\n      },\r\n      \"video\": {\r\n        \"link\": \"<string>\"\r\n      },\r\n      \"text\": \"<string>\",\r\n      \"value\": \"<string>\",\r\n      \"link\": \"<string>\",\r\n      \"imageUrl\": \"<string>\",\r\n      \"imageId\": \"<string>\",\r\n      \"documentUrl\": \"<string>\",\r\n      \"documentFilename\": \"<string>\",\r\n      \"videoUrl\": \"<string>\",\r\n      \"currencyCode\": \"<string>\",\r\n      \"currencyAmount\": 123,\r\n      \"dateTime\": \"<string>\",\r\n      \"payload\": \"<string>\",\r\n      \"parameter_name\": \"<string>\",\r\n      \"variable_ref\": \"<string>\"\r\n    }\r\n  ]\r\n}\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"contacts\"\r\n\r\n{\r\n  \"name\": \"<string>\",\r\n  \"phone\": \"<string>\"\r\n}\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"who_will_answer\"\r\n\r\nAGENT\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"agentToActivate\"\r\n\r\n<string>\r\n-----011000010111000001101001--",
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: multipart/form-data"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.nuvia.ai/v1/messages/send-bulk-template"

	payload := strings.NewReader("-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"inboxId\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"templateName\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"languageCode\"\r\n\r\npt_BR\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"components\"\r\n\r\n{\r\n  \"index\": \"<string>\",\r\n  \"parameters\": [\r\n    {\r\n      \"image\": {\r\n        \"link\": \"<string>\",\r\n        \"id\": \"<string>\"\r\n      },\r\n      \"document\": {\r\n        \"link\": \"<string>\",\r\n        \"filename\": \"<string>\"\r\n      },\r\n      \"video\": {\r\n        \"link\": \"<string>\"\r\n      },\r\n      \"text\": \"<string>\",\r\n      \"value\": \"<string>\",\r\n      \"link\": \"<string>\",\r\n      \"imageUrl\": \"<string>\",\r\n      \"imageId\": \"<string>\",\r\n      \"documentUrl\": \"<string>\",\r\n      \"documentFilename\": \"<string>\",\r\n      \"videoUrl\": \"<string>\",\r\n      \"currencyCode\": \"<string>\",\r\n      \"currencyAmount\": 123,\r\n      \"dateTime\": \"<string>\",\r\n      \"payload\": \"<string>\",\r\n      \"parameter_name\": \"<string>\",\r\n      \"variable_ref\": \"<string>\"\r\n    }\r\n  ]\r\n}\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"contacts\"\r\n\r\n{\r\n  \"name\": \"<string>\",\r\n  \"phone\": \"<string>\"\r\n}\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"who_will_answer\"\r\n\r\nAGENT\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"agentToActivate\"\r\n\r\n<string>\r\n-----011000010111000001101001--")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://api.nuvia.ai/v1/messages/send-bulk-template")
  .header("Authorization", "Bearer <token>")
  .body("-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"inboxId\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"templateName\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"languageCode\"\r\n\r\npt_BR\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"components\"\r\n\r\n{\r\n  \"index\": \"<string>\",\r\n  \"parameters\": [\r\n    {\r\n      \"image\": {\r\n        \"link\": \"<string>\",\r\n        \"id\": \"<string>\"\r\n      },\r\n      \"document\": {\r\n        \"link\": \"<string>\",\r\n        \"filename\": \"<string>\"\r\n      },\r\n      \"video\": {\r\n        \"link\": \"<string>\"\r\n      },\r\n      \"text\": \"<string>\",\r\n      \"value\": \"<string>\",\r\n      \"link\": \"<string>\",\r\n      \"imageUrl\": \"<string>\",\r\n      \"imageId\": \"<string>\",\r\n      \"documentUrl\": \"<string>\",\r\n      \"documentFilename\": \"<string>\",\r\n      \"videoUrl\": \"<string>\",\r\n      \"currencyCode\": \"<string>\",\r\n      \"currencyAmount\": 123,\r\n      \"dateTime\": \"<string>\",\r\n      \"payload\": \"<string>\",\r\n      \"parameter_name\": \"<string>\",\r\n      \"variable_ref\": \"<string>\"\r\n    }\r\n  ]\r\n}\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"contacts\"\r\n\r\n{\r\n  \"name\": \"<string>\",\r\n  \"phone\": \"<string>\"\r\n}\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"who_will_answer\"\r\n\r\nAGENT\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"agentToActivate\"\r\n\r\n<string>\r\n-----011000010111000001101001--")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.nuvia.ai/v1/messages/send-bulk-template")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request.body = "-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"inboxId\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"templateName\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"languageCode\"\r\n\r\npt_BR\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"components\"\r\n\r\n{\r\n  \"index\": \"<string>\",\r\n  \"parameters\": [\r\n    {\r\n      \"image\": {\r\n        \"link\": \"<string>\",\r\n        \"id\": \"<string>\"\r\n      },\r\n      \"document\": {\r\n        \"link\": \"<string>\",\r\n        \"filename\": \"<string>\"\r\n      },\r\n      \"video\": {\r\n        \"link\": \"<string>\"\r\n      },\r\n      \"text\": \"<string>\",\r\n      \"value\": \"<string>\",\r\n      \"link\": \"<string>\",\r\n      \"imageUrl\": \"<string>\",\r\n      \"imageId\": \"<string>\",\r\n      \"documentUrl\": \"<string>\",\r\n      \"documentFilename\": \"<string>\",\r\n      \"videoUrl\": \"<string>\",\r\n      \"currencyCode\": \"<string>\",\r\n      \"currencyAmount\": 123,\r\n      \"dateTime\": \"<string>\",\r\n      \"payload\": \"<string>\",\r\n      \"parameter_name\": \"<string>\",\r\n      \"variable_ref\": \"<string>\"\r\n    }\r\n  ]\r\n}\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"contacts\"\r\n\r\n{\r\n  \"name\": \"<string>\",\r\n  \"phone\": \"<string>\"\r\n}\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"who_will_answer\"\r\n\r\nAGENT\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"agentToActivate\"\r\n\r\n<string>\r\n-----011000010111000001101001--"

response = http.request(request)
puts response.read_body

{
  "totalProcessed": 123,
  "sentCount": 123,
  "errorCount": 123,
  "errors": [
    {
      "row": 123,
      "contact": "<string>",
      "error": "<string>"
    }
  ],
  "sentContacts": [
    {
      "conversationId": "<string>",
      "phoneNumber": "<string>"
    }
  ]
}

messages

Enviar template em massa (Bulk Send)

ENVIO EM MASSA DE TEMPLATES DO WHATSAPP

Envia mensagens de template do WhatsApp para múltiplos contatos de uma só vez. Esta é uma funcionalidade poderosa para campanhas de marketing, notificações em massa e comunicações importantes.

📋 Estrutura da Requisição

A requisição deve ser feita como multipart/form-data com os seguintes campos:

Campo	Tipo	Obrigatório	Descrição
`inboxId`	string	✅ Sim	ID do inbox pelo qual as mensagens serão enviadas
`templateName`	string	✅ Sim	Nome do template aprovado no WhatsApp (3-512 caracteres)
`languageCode`	string	✅ Sim	Código de idioma (ex: pt_BR, en_US, es_ES, pt_PT)
`components`	array	❌ Não	Array de componentes do template (header, body, buttons)
`contacts`	array	⚠️ Condicional	Array de contatos (obrigatório se não enviar arquivo)
`file`	file	⚠️ Condicional	Arquivo CSV/XLSX (obrigatório se não enviar contacts)

📝 Schema Zod dos DTOs

BulkContactSchema

{
  name: string,      // Nome do contato (obrigatório, mín. 1 caractere)
  phone: string      // Telefone do contato (obrigatório, mín. 1 caractere)
}

TemplateParameterSchema

{
  type: 'text' | 'image' | 'document' | 'video' | 'currency' | 'date_time' | 'payload',
  
  // Campos opcionais (usar conforme o tipo):
  text?: string,                        // Para tipo 'text'
  image?: { link?: string },            // Para tipo 'image'
  document?: { 
    link?: string, 
    filename?: string 
  },                                    // Para tipo 'document'
  video?: { link?: string },            // Para tipo 'video'
  currencyCode?: string,                // Para tipo 'currency' (ex: 'BRL', 'USD')
  currencyAmount?: number,              // Para tipo 'currency'
  dateTime?: string,                    // Para tipo 'date_time' (ISO 8601)
  payload?: string,                     // Para tipo 'payload' (botões)
  
  // Campos alternativos (compatibilidade):
  value?: string,
  link?: string,
  imageUrl?: string,
  imageId?: string,
  documentUrl?: string,
  documentFilename?: string,
  videoUrl?: string,
  parameter_name?: string
}

TemplateComponentSchema

{
  type: 'header' | 'body' | 'button',
  sub_type?: 'quick_reply' | 'url' | 'phone_number',  // Apenas para buttons
  index?: string,                                       // Índice do botão (apenas para buttons)
  parameters?: TemplateParameter[]                      // Array de parâmetros
}

SendBulkTemplateMessageDto

{
  inboxId: string,                          // Obrigatório, mín. 1 caractere
  templateName: string,                     // Obrigatório, 3-512 caracteres, lowercase, sem espaços
  languageCode: string,                     // Obrigatório, formato: xx_XX
  components?: TemplateComponent[],         // Opcional
  contacts?: BulkContact[]                  // Opcional (se não enviar arquivo)
}

👥 Formatos de Contatos

Opção 1: JSON (campo contacts)

{
  "inboxId": "65f1a2b3c4d5e6f7g8h9i0j1",
  "templateName": "welcome_message",
  "languageCode": "pt_BR",
  "contacts": [
    { "name": "João Silva", "phone": "5511999999999" },
    { "name": "Maria Santos", "phone": "5511888888888" }
  ]
}

Opção 2: Arquivo CSV

name,phone
João Silva,5511999999999
Maria Santos,5511888888888
Pedro Costa,5511777777777

Opção 3: Arquivo XLSX

Arquivo Excel com colunas obrigatórias: name | phone

🎨 Componentes de Template

Templates do WhatsApp são compostos por componentes que podem ter parâmetros dinâmicos.

Tipos de Componentes:

Tipo	Descrição	Parâmetros Permitidos
header	Cabeçalho do template	text, image, video, document
body	Corpo principal	text, currency, date_time
button	Botões interativos	text, payload

Sub-tipos de Botão:

quick_reply: Resposta rápida (payload)
url: Botão com link dinâmico (text para variável da URL)
phone_number: Botão de telefone

📝 Exemplos Práticos

1️⃣ Template Simples de Texto

Template aprovado no WhatsApp:

Olá {{1}}! Bem-vindo à nossa loja.

Requisição:

{
  "inboxId": "65f1a2b3c4d5e6f7g8h9i0j1",
  "templateName": "welcome_message",
  "languageCode": "pt_BR",
  "components": [
    {
      "type": "body",
      "parameters": [
        { "type": "text", "text": "João" }
      ]
    }
  ],
  "contacts": [
    { "name": "João Silva", "phone": "5511999999999" }
  ]
}

Resultado: “Olá João! Bem-vindo à nossa loja.”

2️⃣ Template com Header de Imagem

Template aprovado:

[HEADER: IMAGEM]
Olá {{1}}!
Confira nossa promoção de {{2}}.

Requisição:

{
  "inboxId": "...",
  "templateName": "promotion",
  "languageCode": "pt_BR",
  "components": [
    {
      "type": "header",
      "parameters": [
        {
          "type": "image",
          "image": { "link": "https://example.com/promo.jpg" }
        }
      ]
    },
    {
      "type": "body",
      "parameters": [
        { "type": "text", "text": "João" },
        { "type": "text", "text": "Black Friday" }
      ]
    }
  ],
  "contacts": [...]
}

3️⃣ Template com Botão URL Dinâmico

Template aprovado:

Olá! Seu pedido #{{1}} foi confirmado.
[BOTÃO URL: Rastrear Pedido - https://example.com/track/{{1}}]

Requisição:

{
  "inboxId": "...",
  "templateName": "order_confirmation",
  "languageCode": "pt_BR",
  "components": [
    {
      "type": "body",
      "parameters": [
        { "type": "text", "text": "12345" }
      ]
    },
    {
      "type": "button",
      "sub_type": "url",
      "index": "0",
      "parameters": [
        { "type": "text", "text": "12345" }
      ]
    }
  ],
  "contacts": [...]
}

4️⃣ Template com Documento no Header

Template aprovado:

[HEADER: DOCUMENTO]
Olá {{1}}, segue seu boleto de cobrança.

Requisição:

{
  "inboxId": "...",
  "templateName": "invoice",
  "languageCode": "pt_BR",
  "components": [
    {
      "type": "header",
      "parameters": [
        {
          "type": "document",
          "document": {
            "link": "https://example.com/boleto.pdf",
            "filename": "boleto_janeiro.pdf"
          }
        }
      ]
    },
    {
      "type": "body",
      "parameters": [
        { "type": "text", "text": "João Silva" }
      ]
    }
  ],
  "contacts": [...]
}

5️⃣ Template com Moeda e Data

Template aprovado:

Olá {{1}}!
Sua fatura de {{2}} no valor de {{3}} vence em {{4}}.

Requisição:

{
  "inboxId": "...",
  "templateName": "billing",
  "languageCode": "pt_BR",
  "components": [
    {
      "type": "body",
      "parameters": [
        { "type": "text", "text": "João" },
        { "type": "text", "text": "Janeiro/2024" },
        {
          "type": "currency",
          "currencyCode": "BRL",
          "currencyAmount": 150.50
        },
        {
          "type": "date_time",
          "dateTime": "2024-01-31T23:59:59Z"
        }
      ]
    }
  ],
  "contacts": [...]
}

Resultado: “Olá João! Sua fatura de Janeiro/2024 no valor de R$ 150,50 vence em 31/01/2024.”

6️⃣ Template Carousel (Carrossel)

Templates tipo carrossel permitem enviar múltiplos cards deslizáveis.

{
  "inboxId": "...",
  "templateName": "product_catalog",
  "languageCode": "pt_BR",
  "isCarousel": true,
  "carouselCards": [
    {
      "card_index": 0,
      "components": [
        {
          "type": "HEADER",
          "parameters": [
            {
              "type": "image",
              "image": { "link": "https://example.com/product1.jpg" }
            }
          ]
        },
        {
          "type": "BODY",
          "parameters": [
            { "type": "text", "text": "Produto 1" },
            { "type": "text", "text": "R$ 99,90" }
          ]
        },
        {
          "type": "BUTTON",
          "sub_type": "quick_reply",
          "index": 0,
          "parameters": [
            { "type": "payload", "payload": "product_1" }
          ]
        }
      ]
    },
    {
      "card_index": 1,
      "components": [
        // Componentes do card 2...
      ]
    }
  ],
  "contacts": [...]
}

📊 Resposta da API

Schema de Resposta:

{
  totalProcessed: number,      // Total de contatos processados
  sentCount: number,            // Quantidade enviada com sucesso
  errorCount: number,           // Quantidade de erros
  sentContacts: [               // Contatos enviados com sucesso
    {
      conversationId: string,   // ID da conversa criada/utilizada
      phoneNumber: string       // Número de telefone formatado
    }
  ],
  errors: [                     // Erros detalhados
    {
      row: number,              // Linha do erro (arquivo ou índice)
      contact: string,          // Nome do contato
      error: string             // Descrição do erro
    }
  ]
}

Exemplo de Resposta:

{
  "totalProcessed": 100,
  "sentCount": 95,
  "errorCount": 5,
  "sentContacts": [
    {
      "conversationId": "65f1a2b3c4d5e6f7g8h9i0j1",
      "phoneNumber": "5511999999999"
    },
    {
      "conversationId": "65f1a2b3c4d5e6f7g8h9i0j2",
      "phoneNumber": "5511888888888"
    }
  ],
  "errors": [
    {
      "row": 5,
      "contact": "João Silva",
      "error": "Número de telefone inválido"
    },
    {
      "row": 23,
      "contact": "Maria Santos",
      "error": "Template não encontrado para este inbox"
    }
  ]
}

⚠️ Observações Importantes

Validações e Restrições:

✅ Templates Aprovados: Só é possível enviar templates previamente aprovados pelo Meta/WhatsApp
⏱️ Limite de Taxa: O WhatsApp possui limites de envio (tier-based):
- Tier 1: até 1.000 conversas únicas/dia
- Tier 2: até 10.000 conversas únicas/dia
- Tier 3: até 100.000 conversas únicas/dia
📞 Validação de Números: Números são validados automaticamente (formato internacional E.164)
🕐 Janela de 24h: Templates podem ser enviados FORA da janela de 24 horas
🎯 Parâmetros Corretos: Número e tipo de parâmetros devem coincidir EXATAMENTE com o template
🔢 Índices de Botão: Botões dinâmicos são indexados começando em "0" (string)
🖼️ Formato de Mídia: Links de mídia devem ser URLs públicas HTTPS acessíveis
📦 Tamanho de Lote: Recomenda-se enviar em lotes de até 1.000 contatos por vez

Códigos de Idioma Aceitos:

Código	Idioma
`pt_BR`	Português (Brasil)
`pt_PT`	Português (Portugal)
`en_US`	Inglês (EUA)
`en_GB`	Inglês (Reino Unido)
`es_ES`	Espanhol (Espanha)
`es_MX`	Espanhol (México)
`fr_FR`	Francês
`de_DE`	Alemão
`it_IT`	Italiano

Limites do WhatsApp por Tipo de Mídia:

Tipo	Tamanho Máximo	Formatos Aceitos
Imagem	5 MB	JPG, JPEG, PNG
Vídeo	16 MB	MP4, 3GPP
Documento	100 MB	PDF, DOC, DOCX, XLS, XLSX, PPT, PPTX, TXT
Áudio	16 MB	AAC, M4A, AMR, MP3, OGG

🔗 Tipos de Parâmetros Suportados

Tipo	Uso	Campos Obrigatórios	Exemplo
`text`	Texto simples	`text`	`{ "type": "text", "text": "João" }`
`image`	Imagem (header)	`image.link`	`{ "type": "image", "image": { "link": "https://..." } }`
`video`	Vídeo (header)	`video.link`	`{ "type": "video", "video": { "link": "https://..." } }`
`document`	Documento (header)	`document.link`, `document.filename`	`{ "type": "document", "document": { "link": "https://...", "filename": "doc.pdf" } }`
`currency`	Valor monetário	`currencyCode`, `currencyAmount`	`{ "type": "currency", "currencyCode": "BRL", "currencyAmount": 99.90 }`
`date_time`	Data/hora	`dateTime` (ISO 8601)	`{ "type": "date_time", "dateTime": "2024-01-15T10:30:00Z" }`
`payload`	Dados para botão	`payload`	`{ "type": "payload", "payload": "button_data" }`

🚀 Boas Práticas

Teste com poucos contatos antes de enviar para uma lista grande
Valide seus números no formato internacional (ex: 5511999999999)
Use templates específicos para cada caso de uso
Monitore as estatísticas de entrega na resposta da API
Respeite os limites de taxa do WhatsApp
Mantenha templates atualizados e aprovados
Use CSV/XLSX para listas grandes (melhor performance)
Implemente retry para contatos que falharam

POST

messages

send-bulk-template

Enviar template em massa (Bulk Send)

curl --request POST \
  --url https://api.nuvia.ai/v1/messages/send-bulk-template \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: multipart/form-data' \
  --form 'inboxId=<string>' \
  --form 'templateName=<string>' \
  --form languageCode=pt_BR \
  --form 'components={
  "index": "<string>",
  "parameters": [
    {
      "image": {
        "link": "<string>",
        "id": "<string>"
      },
      "document": {
        "link": "<string>",
        "filename": "<string>"
      },
      "video": {
        "link": "<string>"
      },
      "text": "<string>",
      "value": "<string>",
      "link": "<string>",
      "imageUrl": "<string>",
      "imageId": "<string>",
      "documentUrl": "<string>",
      "documentFilename": "<string>",
      "videoUrl": "<string>",
      "currencyCode": "<string>",
      "currencyAmount": 123,
      "dateTime": "<string>",
      "payload": "<string>",
      "parameter_name": "<string>",
      "variable_ref": "<string>"
    }
  ]
}' \
  --form 'contacts={
  "name": "<string>",
  "phone": "<string>"
}' \
  --form who_will_answer=AGENT \
  --form 'agentToActivate=<string>'

import requests

url = "https://api.nuvia.ai/v1/messages/send-bulk-template"

payload = "-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"inboxId\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"templateName\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"languageCode\"\r\n\r\npt_BR\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"components\"\r\n\r\n{\r\n  \"index\": \"<string>\",\r\n  \"parameters\": [\r\n    {\r\n      \"image\": {\r\n        \"link\": \"<string>\",\r\n        \"id\": \"<string>\"\r\n      },\r\n      \"document\": {\r\n        \"link\": \"<string>\",\r\n        \"filename\": \"<string>\"\r\n      },\r\n      \"video\": {\r\n        \"link\": \"<string>\"\r\n      },\r\n      \"text\": \"<string>\",\r\n      \"value\": \"<string>\",\r\n      \"link\": \"<string>\",\r\n      \"imageUrl\": \"<string>\",\r\n      \"imageId\": \"<string>\",\r\n      \"documentUrl\": \"<string>\",\r\n      \"documentFilename\": \"<string>\",\r\n      \"videoUrl\": \"<string>\",\r\n      \"currencyCode\": \"<string>\",\r\n      \"currencyAmount\": 123,\r\n      \"dateTime\": \"<string>\",\r\n      \"payload\": \"<string>\",\r\n      \"parameter_name\": \"<string>\",\r\n      \"variable_ref\": \"<string>\"\r\n    }\r\n  ]\r\n}\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"contacts\"\r\n\r\n{\r\n  \"name\": \"<string>\",\r\n  \"phone\": \"<string>\"\r\n}\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"who_will_answer\"\r\n\r\nAGENT\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"agentToActivate\"\r\n\r\n<string>\r\n-----011000010111000001101001--"
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "multipart/form-data"
}

response = requests.post(url, data=payload, headers=headers)

print(response.text)

const form = new FormData();
form.append('inboxId', '<string>');
form.append('templateName', '<string>');
form.append('languageCode', 'pt_BR');
form.append('components', '{
  "index": "<string>",
  "parameters": [
    {
      "image": {
        "link": "<string>",
        "id": "<string>"
      },
      "document": {
        "link": "<string>",
        "filename": "<string>"
      },
      "video": {
        "link": "<string>"
      },
      "text": "<string>",
      "value": "<string>",
      "link": "<string>",
      "imageUrl": "<string>",
      "imageId": "<string>",
      "documentUrl": "<string>",
      "documentFilename": "<string>",
      "videoUrl": "<string>",
      "currencyCode": "<string>",
      "currencyAmount": 123,
      "dateTime": "<string>",
      "payload": "<string>",
      "parameter_name": "<string>",
      "variable_ref": "<string>"
    }
  ]
}');
form.append('contacts', '{
  "name": "<string>",
  "phone": "<string>"
}');
form.append('who_will_answer', 'AGENT');
form.append('agentToActivate', '<string>');

const options = {method: 'POST', headers: {Authorization: 'Bearer <token>'}};

options.body = form;

fetch('https://api.nuvia.ai/v1/messages/send-bulk-template', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.nuvia.ai/v1/messages/send-bulk-template",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => "-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"inboxId\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"templateName\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"languageCode\"\r\n\r\npt_BR\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"components\"\r\n\r\n{\r\n  \"index\": \"<string>\",\r\n  \"parameters\": [\r\n    {\r\n      \"image\": {\r\n        \"link\": \"<string>\",\r\n        \"id\": \"<string>\"\r\n      },\r\n      \"document\": {\r\n        \"link\": \"<string>\",\r\n        \"filename\": \"<string>\"\r\n      },\r\n      \"video\": {\r\n        \"link\": \"<string>\"\r\n      },\r\n      \"text\": \"<string>\",\r\n      \"value\": \"<string>\",\r\n      \"link\": \"<string>\",\r\n      \"imageUrl\": \"<string>\",\r\n      \"imageId\": \"<string>\",\r\n      \"documentUrl\": \"<string>\",\r\n      \"documentFilename\": \"<string>\",\r\n      \"videoUrl\": \"<string>\",\r\n      \"currencyCode\": \"<string>\",\r\n      \"currencyAmount\": 123,\r\n      \"dateTime\": \"<string>\",\r\n      \"payload\": \"<string>\",\r\n      \"parameter_name\": \"<string>\",\r\n      \"variable_ref\": \"<string>\"\r\n    }\r\n  ]\r\n}\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"contacts\"\r\n\r\n{\r\n  \"name\": \"<string>\",\r\n  \"phone\": \"<string>\"\r\n}\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"who_will_answer\"\r\n\r\nAGENT\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"agentToActivate\"\r\n\r\n<string>\r\n-----011000010111000001101001--",
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: multipart/form-data"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.nuvia.ai/v1/messages/send-bulk-template"

	payload := strings.NewReader("-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"inboxId\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"templateName\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"languageCode\"\r\n\r\npt_BR\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"components\"\r\n\r\n{\r\n  \"index\": \"<string>\",\r\n  \"parameters\": [\r\n    {\r\n      \"image\": {\r\n        \"link\": \"<string>\",\r\n        \"id\": \"<string>\"\r\n      },\r\n      \"document\": {\r\n        \"link\": \"<string>\",\r\n        \"filename\": \"<string>\"\r\n      },\r\n      \"video\": {\r\n        \"link\": \"<string>\"\r\n      },\r\n      \"text\": \"<string>\",\r\n      \"value\": \"<string>\",\r\n      \"link\": \"<string>\",\r\n      \"imageUrl\": \"<string>\",\r\n      \"imageId\": \"<string>\",\r\n      \"documentUrl\": \"<string>\",\r\n      \"documentFilename\": \"<string>\",\r\n      \"videoUrl\": \"<string>\",\r\n      \"currencyCode\": \"<string>\",\r\n      \"currencyAmount\": 123,\r\n      \"dateTime\": \"<string>\",\r\n      \"payload\": \"<string>\",\r\n      \"parameter_name\": \"<string>\",\r\n      \"variable_ref\": \"<string>\"\r\n    }\r\n  ]\r\n}\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"contacts\"\r\n\r\n{\r\n  \"name\": \"<string>\",\r\n  \"phone\": \"<string>\"\r\n}\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"who_will_answer\"\r\n\r\nAGENT\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"agentToActivate\"\r\n\r\n<string>\r\n-----011000010111000001101001--")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://api.nuvia.ai/v1/messages/send-bulk-template")
  .header("Authorization", "Bearer <token>")
  .body("-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"inboxId\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"templateName\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"languageCode\"\r\n\r\npt_BR\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"components\"\r\n\r\n{\r\n  \"index\": \"<string>\",\r\n  \"parameters\": [\r\n    {\r\n      \"image\": {\r\n        \"link\": \"<string>\",\r\n        \"id\": \"<string>\"\r\n      },\r\n      \"document\": {\r\n        \"link\": \"<string>\",\r\n        \"filename\": \"<string>\"\r\n      },\r\n      \"video\": {\r\n        \"link\": \"<string>\"\r\n      },\r\n      \"text\": \"<string>\",\r\n      \"value\": \"<string>\",\r\n      \"link\": \"<string>\",\r\n      \"imageUrl\": \"<string>\",\r\n      \"imageId\": \"<string>\",\r\n      \"documentUrl\": \"<string>\",\r\n      \"documentFilename\": \"<string>\",\r\n      \"videoUrl\": \"<string>\",\r\n      \"currencyCode\": \"<string>\",\r\n      \"currencyAmount\": 123,\r\n      \"dateTime\": \"<string>\",\r\n      \"payload\": \"<string>\",\r\n      \"parameter_name\": \"<string>\",\r\n      \"variable_ref\": \"<string>\"\r\n    }\r\n  ]\r\n}\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"contacts\"\r\n\r\n{\r\n  \"name\": \"<string>\",\r\n  \"phone\": \"<string>\"\r\n}\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"who_will_answer\"\r\n\r\nAGENT\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"agentToActivate\"\r\n\r\n<string>\r\n-----011000010111000001101001--")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.nuvia.ai/v1/messages/send-bulk-template")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request.body = "-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"inboxId\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"templateName\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"languageCode\"\r\n\r\npt_BR\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"components\"\r\n\r\n{\r\n  \"index\": \"<string>\",\r\n  \"parameters\": [\r\n    {\r\n      \"image\": {\r\n        \"link\": \"<string>\",\r\n        \"id\": \"<string>\"\r\n      },\r\n      \"document\": {\r\n        \"link\": \"<string>\",\r\n        \"filename\": \"<string>\"\r\n      },\r\n      \"video\": {\r\n        \"link\": \"<string>\"\r\n      },\r\n      \"text\": \"<string>\",\r\n      \"value\": \"<string>\",\r\n      \"link\": \"<string>\",\r\n      \"imageUrl\": \"<string>\",\r\n      \"imageId\": \"<string>\",\r\n      \"documentUrl\": \"<string>\",\r\n      \"documentFilename\": \"<string>\",\r\n      \"videoUrl\": \"<string>\",\r\n      \"currencyCode\": \"<string>\",\r\n      \"currencyAmount\": 123,\r\n      \"dateTime\": \"<string>\",\r\n      \"payload\": \"<string>\",\r\n      \"parameter_name\": \"<string>\",\r\n      \"variable_ref\": \"<string>\"\r\n    }\r\n  ]\r\n}\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"contacts\"\r\n\r\n{\r\n  \"name\": \"<string>\",\r\n  \"phone\": \"<string>\"\r\n}\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"who_will_answer\"\r\n\r\nAGENT\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"agentToActivate\"\r\n\r\n<string>\r\n-----011000010111000001101001--"

response = http.request(request)
puts response.read_body

{
  "totalProcessed": 123,
  "sentCount": 123,
  "errorCount": 123,
  "errors": [
    {
      "row": 123,
      "contact": "<string>",
      "error": "<string>"
    }
  ],
  "sentContacts": [
    {
      "conversationId": "<string>",
      "phoneNumber": "<string>"
    }
  ]
}

Autorizações

Authorization

string

header

obrigatório

Token JWT de autenticação

Cabeçalhos

x-company-id

string

Identificador da empresa-alvo. Obrigatório apenas para API Keys globais (type=global). Ignorado para API Keys de empresa e usuários humanos.

Corpo

multipart/form-data

inboxId

string

obrigatório

ID do inbox/conexão WhatsApp que será usado para enviar

Minimum string length: 1

templateName

string

obrigatório

Nome do template registrado no WhatsApp Business

Minimum string length: 1

languageCode

string

padrão:pt_BR

Código de idioma do template (formato: pt_BR, en_US, en, etc)

components

object[]

Lista de componentes do template com seus parâmetros/variáveis. Use para personalizar header, body e buttons com dados dinâmicos.

Show child attributes

contacts

object[]

Lista de contatos que receberão o template. Opcional se você enviar um arquivo CSV/Excel com os contatos.

Show child attributes

who_will_answer

enum<string>

padrão:AGENT

Define quem responderá após o envio do template. Valores: AGENT (agente IA), HUMAN (atendente humano). Padrão: AGENT

Opções disponíveis:

AGENT,

HUMAN,

UNASSIGNED

agentToActivate

string

ID do agente IA que será ativado para responder. Usado em conjunto com who_will_answer=AGENT

Resposta

Envio em massa executado com sucesso (retorna estatísticas detalhadas)

totalProcessed

number

obrigatório

Total de contatos processados

sentCount

number

obrigatório

Quantidade de mensagens enviadas com sucesso

errorCount

number

obrigatório

Quantidade de erros durante o envio

errors

object[]

obrigatório

Lista detalhada de erros ocorridos

Show child attributes

sentContacts

object[]

obrigatório

Lista de contatos que receberam a mensagem com sucesso

Show child attributes

Enviar vídeo Listar conversas