curl --request PUT \
--url https://api.nuvia.ai/v1/conversations/{id} \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"additional_attributes": {},
"custom_attributes": {},
"agent": "<string>",
"current_step_slug": "<string>",
"current_step": "<string>",
"requires_attention": {
"requested_at": "<string>"
},
"contact_last_activity_at": "<string>",
"last_activity_at": "<string>",
"allow_send_messages_at": "<string>",
"referral": {
"source_url": "<string>",
"source_id": "<string>",
"source_type": "<string>",
"source_app": "<string>",
"title": "<string>",
"body": "<string>",
"media_type": "<string>",
"media_url": "<string>",
"thumbnail_url": "<string>",
"ctwa_clid": "<string>",
"welcome_message": {
"text": "<string>"
},
"greeting_message": "<string>",
"conversion_source": "<string>",
"entry_point_app": "<string>",
"conversion_delay_seconds": 123,
"raw_data": {}
},
"status": "<string>",
"custom_fields": {},
"resume": "<string>",
"lead_score": 50,
"safety_scores": {
"prompt_injection": 123,
"harmful_content": 123,
"assertiveness": 123,
"hallucination": 123
}
}
'import requests
url = "https://api.nuvia.ai/v1/conversations/{id}"
payload = {
"additional_attributes": {},
"custom_attributes": {},
"agent": "<string>",
"current_step_slug": "<string>",
"current_step": "<string>",
"requires_attention": { "requested_at": "<string>" },
"contact_last_activity_at": "<string>",
"last_activity_at": "<string>",
"allow_send_messages_at": "<string>",
"referral": {
"source_url": "<string>",
"source_id": "<string>",
"source_type": "<string>",
"source_app": "<string>",
"title": "<string>",
"body": "<string>",
"media_type": "<string>",
"media_url": "<string>",
"thumbnail_url": "<string>",
"ctwa_clid": "<string>",
"welcome_message": { "text": "<string>" },
"greeting_message": "<string>",
"conversion_source": "<string>",
"entry_point_app": "<string>",
"conversion_delay_seconds": 123,
"raw_data": {}
},
"status": "<string>",
"custom_fields": {},
"resume": "<string>",
"lead_score": 50,
"safety_scores": {
"prompt_injection": 123,
"harmful_content": 123,
"assertiveness": 123,
"hallucination": 123
}
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.put(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'PUT',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({
additional_attributes: {},
custom_attributes: {},
agent: '<string>',
current_step_slug: '<string>',
current_step: '<string>',
requires_attention: {requested_at: '<string>'},
contact_last_activity_at: '<string>',
last_activity_at: '<string>',
allow_send_messages_at: '<string>',
referral: {
source_url: '<string>',
source_id: '<string>',
source_type: '<string>',
source_app: '<string>',
title: '<string>',
body: JSON.stringify('<string>'),
media_type: '<string>',
media_url: '<string>',
thumbnail_url: '<string>',
ctwa_clid: '<string>',
welcome_message: {text: '<string>'},
greeting_message: '<string>',
conversion_source: '<string>',
entry_point_app: '<string>',
conversion_delay_seconds: 123,
raw_data: {}
},
status: '<string>',
custom_fields: {},
resume: '<string>',
lead_score: 50,
safety_scores: {
prompt_injection: 123,
harmful_content: 123,
assertiveness: 123,
hallucination: 123
}
})
};
fetch('https://api.nuvia.ai/v1/conversations/{id}', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.nuvia.ai/v1/conversations/{id}",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "PUT",
CURLOPT_POSTFIELDS => json_encode([
'additional_attributes' => [
],
'custom_attributes' => [
],
'agent' => '<string>',
'current_step_slug' => '<string>',
'current_step' => '<string>',
'requires_attention' => [
'requested_at' => '<string>'
],
'contact_last_activity_at' => '<string>',
'last_activity_at' => '<string>',
'allow_send_messages_at' => '<string>',
'referral' => [
'source_url' => '<string>',
'source_id' => '<string>',
'source_type' => '<string>',
'source_app' => '<string>',
'title' => '<string>',
'body' => '<string>',
'media_type' => '<string>',
'media_url' => '<string>',
'thumbnail_url' => '<string>',
'ctwa_clid' => '<string>',
'welcome_message' => [
'text' => '<string>'
],
'greeting_message' => '<string>',
'conversion_source' => '<string>',
'entry_point_app' => '<string>',
'conversion_delay_seconds' => 123,
'raw_data' => [
]
],
'status' => '<string>',
'custom_fields' => [
],
'resume' => '<string>',
'lead_score' => 50,
'safety_scores' => [
'prompt_injection' => 123,
'harmful_content' => 123,
'assertiveness' => 123,
'hallucination' => 123
]
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.nuvia.ai/v1/conversations/{id}"
payload := strings.NewReader("{\n \"additional_attributes\": {},\n \"custom_attributes\": {},\n \"agent\": \"<string>\",\n \"current_step_slug\": \"<string>\",\n \"current_step\": \"<string>\",\n \"requires_attention\": {\n \"requested_at\": \"<string>\"\n },\n \"contact_last_activity_at\": \"<string>\",\n \"last_activity_at\": \"<string>\",\n \"allow_send_messages_at\": \"<string>\",\n \"referral\": {\n \"source_url\": \"<string>\",\n \"source_id\": \"<string>\",\n \"source_type\": \"<string>\",\n \"source_app\": \"<string>\",\n \"title\": \"<string>\",\n \"body\": \"<string>\",\n \"media_type\": \"<string>\",\n \"media_url\": \"<string>\",\n \"thumbnail_url\": \"<string>\",\n \"ctwa_clid\": \"<string>\",\n \"welcome_message\": {\n \"text\": \"<string>\"\n },\n \"greeting_message\": \"<string>\",\n \"conversion_source\": \"<string>\",\n \"entry_point_app\": \"<string>\",\n \"conversion_delay_seconds\": 123,\n \"raw_data\": {}\n },\n \"status\": \"<string>\",\n \"custom_fields\": {},\n \"resume\": \"<string>\",\n \"lead_score\": 50,\n \"safety_scores\": {\n \"prompt_injection\": 123,\n \"harmful_content\": 123,\n \"assertiveness\": 123,\n \"hallucination\": 123\n }\n}")
req, _ := http.NewRequest("PUT", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.put("https://api.nuvia.ai/v1/conversations/{id}")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"additional_attributes\": {},\n \"custom_attributes\": {},\n \"agent\": \"<string>\",\n \"current_step_slug\": \"<string>\",\n \"current_step\": \"<string>\",\n \"requires_attention\": {\n \"requested_at\": \"<string>\"\n },\n \"contact_last_activity_at\": \"<string>\",\n \"last_activity_at\": \"<string>\",\n \"allow_send_messages_at\": \"<string>\",\n \"referral\": {\n \"source_url\": \"<string>\",\n \"source_id\": \"<string>\",\n \"source_type\": \"<string>\",\n \"source_app\": \"<string>\",\n \"title\": \"<string>\",\n \"body\": \"<string>\",\n \"media_type\": \"<string>\",\n \"media_url\": \"<string>\",\n \"thumbnail_url\": \"<string>\",\n \"ctwa_clid\": \"<string>\",\n \"welcome_message\": {\n \"text\": \"<string>\"\n },\n \"greeting_message\": \"<string>\",\n \"conversion_source\": \"<string>\",\n \"entry_point_app\": \"<string>\",\n \"conversion_delay_seconds\": 123,\n \"raw_data\": {}\n },\n \"status\": \"<string>\",\n \"custom_fields\": {},\n \"resume\": \"<string>\",\n \"lead_score\": 50,\n \"safety_scores\": {\n \"prompt_injection\": 123,\n \"harmful_content\": 123,\n \"assertiveness\": 123,\n \"hallucination\": 123\n }\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.nuvia.ai/v1/conversations/{id}")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Put.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"additional_attributes\": {},\n \"custom_attributes\": {},\n \"agent\": \"<string>\",\n \"current_step_slug\": \"<string>\",\n \"current_step\": \"<string>\",\n \"requires_attention\": {\n \"requested_at\": \"<string>\"\n },\n \"contact_last_activity_at\": \"<string>\",\n \"last_activity_at\": \"<string>\",\n \"allow_send_messages_at\": \"<string>\",\n \"referral\": {\n \"source_url\": \"<string>\",\n \"source_id\": \"<string>\",\n \"source_type\": \"<string>\",\n \"source_app\": \"<string>\",\n \"title\": \"<string>\",\n \"body\": \"<string>\",\n \"media_type\": \"<string>\",\n \"media_url\": \"<string>\",\n \"thumbnail_url\": \"<string>\",\n \"ctwa_clid\": \"<string>\",\n \"welcome_message\": {\n \"text\": \"<string>\"\n },\n \"greeting_message\": \"<string>\",\n \"conversion_source\": \"<string>\",\n \"entry_point_app\": \"<string>\",\n \"conversion_delay_seconds\": 123,\n \"raw_data\": {}\n },\n \"status\": \"<string>\",\n \"custom_fields\": {},\n \"resume\": \"<string>\",\n \"lead_score\": 50,\n \"safety_scores\": {\n \"prompt_injection\": 123,\n \"harmful_content\": 123,\n \"assertiveness\": 123,\n \"hallucination\": 123\n }\n}"
response = http.request(request)
puts response.read_body{
"last_activity_at": "<unknown>",
"status": "OPEN",
"who_answering": "AGENT",
"contact": "<unknown>",
"inbox": "<unknown>",
"company": "<unknown>",
"_id": "<string>",
"additional_attributes": "<unknown>",
"agent_last_activity_at": "<unknown>",
"contact_last_activity_at": "<unknown>",
"allow_send_messages_at": "<unknown>",
"priority": 4,
"agent": "<unknown>",
"current_step": "<unknown>",
"user": "<unknown>",
"requires_attention": {
"type": "HUMAN_HANDOFF",
"requested_at": "<unknown>"
},
"referral": "<unknown>",
"createdAt": "<unknown>",
"updatedAt": "<unknown>",
"resolved_count": 123
}Update conversation
Updates the data of an existing conversation
curl --request PUT \
--url https://api.nuvia.ai/v1/conversations/{id} \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"additional_attributes": {},
"custom_attributes": {},
"agent": "<string>",
"current_step_slug": "<string>",
"current_step": "<string>",
"requires_attention": {
"requested_at": "<string>"
},
"contact_last_activity_at": "<string>",
"last_activity_at": "<string>",
"allow_send_messages_at": "<string>",
"referral": {
"source_url": "<string>",
"source_id": "<string>",
"source_type": "<string>",
"source_app": "<string>",
"title": "<string>",
"body": "<string>",
"media_type": "<string>",
"media_url": "<string>",
"thumbnail_url": "<string>",
"ctwa_clid": "<string>",
"welcome_message": {
"text": "<string>"
},
"greeting_message": "<string>",
"conversion_source": "<string>",
"entry_point_app": "<string>",
"conversion_delay_seconds": 123,
"raw_data": {}
},
"status": "<string>",
"custom_fields": {},
"resume": "<string>",
"lead_score": 50,
"safety_scores": {
"prompt_injection": 123,
"harmful_content": 123,
"assertiveness": 123,
"hallucination": 123
}
}
'import requests
url = "https://api.nuvia.ai/v1/conversations/{id}"
payload = {
"additional_attributes": {},
"custom_attributes": {},
"agent": "<string>",
"current_step_slug": "<string>",
"current_step": "<string>",
"requires_attention": { "requested_at": "<string>" },
"contact_last_activity_at": "<string>",
"last_activity_at": "<string>",
"allow_send_messages_at": "<string>",
"referral": {
"source_url": "<string>",
"source_id": "<string>",
"source_type": "<string>",
"source_app": "<string>",
"title": "<string>",
"body": "<string>",
"media_type": "<string>",
"media_url": "<string>",
"thumbnail_url": "<string>",
"ctwa_clid": "<string>",
"welcome_message": { "text": "<string>" },
"greeting_message": "<string>",
"conversion_source": "<string>",
"entry_point_app": "<string>",
"conversion_delay_seconds": 123,
"raw_data": {}
},
"status": "<string>",
"custom_fields": {},
"resume": "<string>",
"lead_score": 50,
"safety_scores": {
"prompt_injection": 123,
"harmful_content": 123,
"assertiveness": 123,
"hallucination": 123
}
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.put(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'PUT',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({
additional_attributes: {},
custom_attributes: {},
agent: '<string>',
current_step_slug: '<string>',
current_step: '<string>',
requires_attention: {requested_at: '<string>'},
contact_last_activity_at: '<string>',
last_activity_at: '<string>',
allow_send_messages_at: '<string>',
referral: {
source_url: '<string>',
source_id: '<string>',
source_type: '<string>',
source_app: '<string>',
title: '<string>',
body: JSON.stringify('<string>'),
media_type: '<string>',
media_url: '<string>',
thumbnail_url: '<string>',
ctwa_clid: '<string>',
welcome_message: {text: '<string>'},
greeting_message: '<string>',
conversion_source: '<string>',
entry_point_app: '<string>',
conversion_delay_seconds: 123,
raw_data: {}
},
status: '<string>',
custom_fields: {},
resume: '<string>',
lead_score: 50,
safety_scores: {
prompt_injection: 123,
harmful_content: 123,
assertiveness: 123,
hallucination: 123
}
})
};
fetch('https://api.nuvia.ai/v1/conversations/{id}', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.nuvia.ai/v1/conversations/{id}",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "PUT",
CURLOPT_POSTFIELDS => json_encode([
'additional_attributes' => [
],
'custom_attributes' => [
],
'agent' => '<string>',
'current_step_slug' => '<string>',
'current_step' => '<string>',
'requires_attention' => [
'requested_at' => '<string>'
],
'contact_last_activity_at' => '<string>',
'last_activity_at' => '<string>',
'allow_send_messages_at' => '<string>',
'referral' => [
'source_url' => '<string>',
'source_id' => '<string>',
'source_type' => '<string>',
'source_app' => '<string>',
'title' => '<string>',
'body' => '<string>',
'media_type' => '<string>',
'media_url' => '<string>',
'thumbnail_url' => '<string>',
'ctwa_clid' => '<string>',
'welcome_message' => [
'text' => '<string>'
],
'greeting_message' => '<string>',
'conversion_source' => '<string>',
'entry_point_app' => '<string>',
'conversion_delay_seconds' => 123,
'raw_data' => [
]
],
'status' => '<string>',
'custom_fields' => [
],
'resume' => '<string>',
'lead_score' => 50,
'safety_scores' => [
'prompt_injection' => 123,
'harmful_content' => 123,
'assertiveness' => 123,
'hallucination' => 123
]
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.nuvia.ai/v1/conversations/{id}"
payload := strings.NewReader("{\n \"additional_attributes\": {},\n \"custom_attributes\": {},\n \"agent\": \"<string>\",\n \"current_step_slug\": \"<string>\",\n \"current_step\": \"<string>\",\n \"requires_attention\": {\n \"requested_at\": \"<string>\"\n },\n \"contact_last_activity_at\": \"<string>\",\n \"last_activity_at\": \"<string>\",\n \"allow_send_messages_at\": \"<string>\",\n \"referral\": {\n \"source_url\": \"<string>\",\n \"source_id\": \"<string>\",\n \"source_type\": \"<string>\",\n \"source_app\": \"<string>\",\n \"title\": \"<string>\",\n \"body\": \"<string>\",\n \"media_type\": \"<string>\",\n \"media_url\": \"<string>\",\n \"thumbnail_url\": \"<string>\",\n \"ctwa_clid\": \"<string>\",\n \"welcome_message\": {\n \"text\": \"<string>\"\n },\n \"greeting_message\": \"<string>\",\n \"conversion_source\": \"<string>\",\n \"entry_point_app\": \"<string>\",\n \"conversion_delay_seconds\": 123,\n \"raw_data\": {}\n },\n \"status\": \"<string>\",\n \"custom_fields\": {},\n \"resume\": \"<string>\",\n \"lead_score\": 50,\n \"safety_scores\": {\n \"prompt_injection\": 123,\n \"harmful_content\": 123,\n \"assertiveness\": 123,\n \"hallucination\": 123\n }\n}")
req, _ := http.NewRequest("PUT", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.put("https://api.nuvia.ai/v1/conversations/{id}")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"additional_attributes\": {},\n \"custom_attributes\": {},\n \"agent\": \"<string>\",\n \"current_step_slug\": \"<string>\",\n \"current_step\": \"<string>\",\n \"requires_attention\": {\n \"requested_at\": \"<string>\"\n },\n \"contact_last_activity_at\": \"<string>\",\n \"last_activity_at\": \"<string>\",\n \"allow_send_messages_at\": \"<string>\",\n \"referral\": {\n \"source_url\": \"<string>\",\n \"source_id\": \"<string>\",\n \"source_type\": \"<string>\",\n \"source_app\": \"<string>\",\n \"title\": \"<string>\",\n \"body\": \"<string>\",\n \"media_type\": \"<string>\",\n \"media_url\": \"<string>\",\n \"thumbnail_url\": \"<string>\",\n \"ctwa_clid\": \"<string>\",\n \"welcome_message\": {\n \"text\": \"<string>\"\n },\n \"greeting_message\": \"<string>\",\n \"conversion_source\": \"<string>\",\n \"entry_point_app\": \"<string>\",\n \"conversion_delay_seconds\": 123,\n \"raw_data\": {}\n },\n \"status\": \"<string>\",\n \"custom_fields\": {},\n \"resume\": \"<string>\",\n \"lead_score\": 50,\n \"safety_scores\": {\n \"prompt_injection\": 123,\n \"harmful_content\": 123,\n \"assertiveness\": 123,\n \"hallucination\": 123\n }\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.nuvia.ai/v1/conversations/{id}")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Put.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"additional_attributes\": {},\n \"custom_attributes\": {},\n \"agent\": \"<string>\",\n \"current_step_slug\": \"<string>\",\n \"current_step\": \"<string>\",\n \"requires_attention\": {\n \"requested_at\": \"<string>\"\n },\n \"contact_last_activity_at\": \"<string>\",\n \"last_activity_at\": \"<string>\",\n \"allow_send_messages_at\": \"<string>\",\n \"referral\": {\n \"source_url\": \"<string>\",\n \"source_id\": \"<string>\",\n \"source_type\": \"<string>\",\n \"source_app\": \"<string>\",\n \"title\": \"<string>\",\n \"body\": \"<string>\",\n \"media_type\": \"<string>\",\n \"media_url\": \"<string>\",\n \"thumbnail_url\": \"<string>\",\n \"ctwa_clid\": \"<string>\",\n \"welcome_message\": {\n \"text\": \"<string>\"\n },\n \"greeting_message\": \"<string>\",\n \"conversion_source\": \"<string>\",\n \"entry_point_app\": \"<string>\",\n \"conversion_delay_seconds\": 123,\n \"raw_data\": {}\n },\n \"status\": \"<string>\",\n \"custom_fields\": {},\n \"resume\": \"<string>\",\n \"lead_score\": 50,\n \"safety_scores\": {\n \"prompt_injection\": 123,\n \"harmful_content\": 123,\n \"assertiveness\": 123,\n \"hallucination\": 123\n }\n}"
response = http.request(request)
puts response.read_body{
"last_activity_at": "<unknown>",
"status": "OPEN",
"who_answering": "AGENT",
"contact": "<unknown>",
"inbox": "<unknown>",
"company": "<unknown>",
"_id": "<string>",
"additional_attributes": "<unknown>",
"agent_last_activity_at": "<unknown>",
"contact_last_activity_at": "<unknown>",
"allow_send_messages_at": "<unknown>",
"priority": 4,
"agent": "<unknown>",
"current_step": "<unknown>",
"user": "<unknown>",
"requires_attention": {
"type": "HUMAN_HANDOFF",
"requested_at": "<unknown>"
},
"referral": "<unknown>",
"createdAt": "<unknown>",
"updatedAt": "<unknown>",
"resolved_count": 123
}Authorizations
Token JWT de autenticação
Headers
Target company identifier. Required only for global API keys (type=global). Ignored for company API keys and human users.
Path Parameters
Conversation ID
Body
Additional conversation attributes (key-value)
Show child attributes
Show child attributes
System attributes (linked deal, etc.)
Show child attributes
Show child attributes
Who is responding (AGENT/HUMAN)
AGENT, HUMAN, UNASSIGNED Agent ID
Slug of the current step
ID of the flow's current step
Attention required
Show child attributes
Show child attributes
Date of the contact's last activity
Date of the last activity
Date until which messages can be sent (WhatsApp 24h window)
Conversation referral data (ads, posts)
Show child attributes
Show child attributes
Conversation status
Updates custom field values on the conversation, by slug. Covers select/multi_select (value = option_id, or a list of them) and text (value = the string). For number/date, use additional_attributes, which preserves the native type. Atomic validation: an invalid value writes no field and returns 422. The option_id values come from GET /v1/custom-fields/{id}/options.
Show child attributes
Show child attributes
Conversation summary generated by the specialist
Sales temperature classified by the specialist
HOT, WARM, COLD, CLOSED Sentiment classified by the specialist
POSITIVE, NEUTRAL, NEGATIVE BANT/GPCT/MEDDIC qualification (specialist)
Show child attributes
Show child attributes
Lead score 0-100 based on qualification + ICP
0 <= x <= 100Safety scores (prompt injection, hallucination, etc.)
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Response
Conversation updated successfully
Date of the last activity
Conversation status
OPEN, RESOLVED Who is responding (AGENT/HUMAN)
AGENT, HUMAN, UNASSIGNED Conversation's contact
Conversation's inbox
Conversation's company
Conversation ID
Additional conversation attributes
Date of the agent's last activity
Date of the contact's last activity
Date allowed to send messages
Conversation priority
4, 3, 2, 1 Agent assigned to the conversation
Current step of the agent's flow
User assigned to the conversation
Attention required
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Conversation referral data
Conversation creation date
Conversation update date
Number of resolved conversations for the contact (only when grouped)